Frequently Asked Questions

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Dumb Questions


  


Answers



Is Guitar Apprentice a Video Game?
  
This Ain't No Video Game!

How long will it take to download all levels of one song?
  
It depends... on your connection speed and the length of the song. This is a very rough estimate, but 5 minutes per level might be expected as an average download time with a decent broadband connection. If you're on dial-up, it will take significantly longer.

Is Guitar Apprentice a Video Game?
  
NO! This Ain't No Video Game!

There’s no game console or plastic guitarish controllers. You’re playing real songs on a real guitar. Just grab your guitar, watch the video at the level you choose, and play the portions of the song that are indicated by the moving guitar fretboards. When you’re ready, move to the next level, where you’ll play more chords of the song.


Not so Dumb Questions


  


Answers



How does Guitar Apprentice know if I get my part wrong?

  
Only you and anyone listening will know that. Guitar Apprentice plays all but your parts. If you fill in the holes by playing what is indicated on the screen, it will sound right. If you miss your part, there will be a missing guitar part where you were supposed to play. If you play the wrong part, you’ll hear that it doesn’t fit the song.

Are there instructions on how to play?
  
Sure! Though the system is very intuitive, you may still want some guidance at first. Once you get the Guitar Apprentice application downloaded, watch the video entitled, "How to Play Guitar Apprentice" to see how to do it. You may also want to look at the tip video entitled, "Moving Between Levels."

How are the songs delivered?
  
They are downloaded and played from inside the free Guitar Apprentice application. (They are also available in 3-song packs on DVD, in retail stores like Guitar Center, in your area.)


Technical Questions


  


Answers



How long will it take to download all levels of one song?
  
It depends... on your connection speed and the length of the song. This is a very rough estimate, but 5 minutes per level might be expected as an average download time with a decent broadband connection. If you're on dial-up, it will take significantly longer.


My download seems stuck. What can I do to fix this?
  

If your download seems stuck, just click the "pause downloading" button above the "My Stuff" area. Then reset the download by clicking the download button for your song again in the "My Stuff" area. If you have a "download" icon next to your song, Guitar Apprentice will restart the initial files download.

If the icon next to a song in "My Stuff" says "play" or "go," then clicking it will launch the song page and you'll be able to choose which levels and tips you want to download for that song. Clicking the "Check for Updates" button will also resume downloading any missing initial files for that song.


I've lost my songs—they are no longer showing up under "My Stuff"
  

To retrieve your owned products:
1) Click the "options" menu button above "My Stuff" and select "Authorize this computer;"

2) Follow the prompts and enter in your email address and password. Once verified, your products should reappear under "My Stuff."


I moved to a new computer and got error code #5, how do I fix this?
  

Windows Vista instructions:
1) Go to your C:/Users/(user account)/AppData folder; ( If you do not see your AppData folder, click the "Organize" button and select "Folder Options" and a new dialog window will appear. Under the "View" tab, select the "show hidden files and folders" option and click "Apply.");

2) In your AppData/Roaming folder, you should have a LeapingBrain/catalog folder. Delete the file with "uData" in its name;

3) Re-launch the Guitar Apprentice application;

4) Click the "options" menu button above "My Stuff";

5) Select the "Authorize this computer" option;

6) Type in the email address and password you used previously.

This should get you back up and running!

Windows XP Instructions:
1) Go to (your main hard drive)/Documents and Settings/(user account)/Application Data folder. (If you do not see your Application Data folder, please click the "Tools" menu and select "Folder Options" and a new dialog window will appear. Under the "View" tab, please check "show hidden files and folders" and click "Apply.");

2) In your AppData/Roaming folder, you should have a LeapingBrain/catalog folder. Delete the file with "uData" in its name;

3) Re-launch the Guitar Apprentice application;

4) Click the "options" menu button above "My Stuff";

5) Select the "Authorize this computer" option;

6) Type in the email address and password you used previously.

This should get you back up and running!

Mac instructions:
1) Go to your home folder ... Library/Application Support/LeapingBrain/catalog folder;

2) Delete the file with "uData" in its name;

3) Re-launch the Guitar Apprentice application;

4) Click the "options" menu button above "My Stuff" and Select "Authorize this computer" in the drop-down list;

6) Type in the email address and password you used previously.

That should get your going!


Can I burn the songs I bought to a DVD?
  

No. The songs are downloaded using the "MOD Machine" system so you'll enjoy instant access to any songs you've purchased or subscribed to without having to load a disc. Once you've downloaded a song, it is instantly playable in a only a few clicks.


Can I delete a product from my hard drive to free up space, then redownload it later?
  

Yes! Just alt-click (Windows) or option-click (Mac) on a song in "My Stuff" and it will be deleted. **You can also free up space on your main hard drive by moving your song files to an external or secondary drive on your system. For more information, see the FAQ about "External Drives" below.


Can I enjoy my MOD Machine programs even if I'm not connected to the internet?
  

Yes! When you purchase a product, just make sure the entire product downloads. Then, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch any program you wish.


Can I use Guitar Apprentice on my iPod, iPhone, iPad or other portable device?
  

Yes, if you have an iPad, iPhone, or iPod Touch. (We are still working on Android compatibility.)

To get set up:
1) Purchase the "MOD Mobile" app from the Apple App store and download to your device;

2) Make sure that you have the entire product downloaded to your computer's hard drive;

3) Make sure your iOS device is connected to the same WiFi network as your computer.

Then, follow these steps to copy:
1) In the Guitar Apprentice application on your computer, click the "options" button in the upper right and choose "Copy media to iOS device";

2) Launch MOD Mobile app on your iOS device;

3) Tap "COPY" in the app;

4) Type the IP address displayed in the device's MOD Mobile "Copy" screen into the box specified on transfer screen on your computer;

5) Click the "add to list" button next to each product you want to copy to your mobile device.

Here are some important notes: **Your MOD Mobile app must remain in "COPY" mode throughout the transfer in order to complete correctly.

** You can delete individual levels or whole songs on your iOS device to free up space whenever you wish.

** If you have an Apple TV, you can wirelessly play Guitar Apprentice songs on your TV from your iOS device.

** Once you copy a product to an iOS device, refunds will not be available for those products.


Can I watch my songs and levels on a different computer?
  

Yes, as long as your other computer is connected to the internet!

1) Download and install the free Guitar Apprentice application onto your second computer the same way you did originally;

2) Launch the program on your new computer;

3) Click the "options" button above "My Stuff" and choose "authorize this computer" in the drop-down;

4) Follow the prompts and enter in your email address and password. After a short pause, the songs you have purchased will show up under "My Stuff" and you'll be able to download and watch them.


Can I loop a song section in the Guitar Apprentice application?
  

Yes, if you're using the "alternate player."

To use it:

1) Click the "options" button above the "My Stuff" area;

2) If you see an option to "Use alternate player", select it. If not, then you using the alternate player as your default player.

To make a section loop and repeat is very simple:

1) Play through the song level, and click the "in" and "out" buttons at the desired start and end point for looping. Then, simply click the "loop" button to activate looping. (You can also use the keyboard shortcuts "i" and "o" to select your starting and end points... then "l" to toggle looping on and off.)


How do I make the songs play more smoothly in Windows Vista?
  

Try using our "Alternate Player." Here's how to activate it:

1) Click the "options" button above the "My Stuff" area and select "use alternate player" in the drop-down (The new player will begin to download and install on your machine. Once you see "alternate player has been activated," the new player is available.)

2) Re-start the Guitar Apprentice application and it should work.

If you want to continue to use Quicktime, you can try this procedure to smooth playback:

1) Find the Guitar Apprentice application's shortcut icon on your Desktop;

2) Right-click the shortcut icon and select "Properties";

3) Click the "Compatibility" tab;

4) Check the box "Run this program in compatibility mode for";

5) In the drop-down menu, select "Windows XP (Service Pack 2)" and click "Ok";

6) Re-launch the Guitar Apprentice application and try playback again.


What are the system requirements for the "MOD Machine" engine that Guitar Apprentice uses?
  

System Requirements:

1) A reliable broadband internet connection;

2) At least a 1.5 GHz processor (Intel recommended);

3) 1 GB RAM


What if my hard drive crashes or I buy a new computer?
  

Fortunately, you will never lose your Guitar Apprentice songs. The Guitar Apprentice application is free. If you have trouble with a hard drive or change computers, just follow the directions in the question above, "Can I watch my songs and levels on a different computer?"


When I play the songs in "My Stuff", all I see is a green (or black) screen, but I can hear audio. How do I fix this?
  

Try using our "Alternate Player."

Here's how to activate it:

1) Click the "options" button above the "My Stuff" area and select "use alternate player" in the drop-down (The new player will begin to download and install on your machine. Once you see "alternate player has been activated," the new player is available.)

2) Re-start the Guitar Apprentice application and it should work.



If you want to continue to use Quicktime, you can try this procedure to fix playback:

1) Find the Guitar Apprentice application's shortcut icon on your Desktop;

2) Right-click the shortcut icon and select "Properties";

3) Click the "Compatibility" tab;

4) Check the box "Run this program in compatibility mode for";

5) In the drop-down menu, select "Windows XP (Service Pack 2)" and click "Ok";

6) Re-launch the Guitar Apprentice application and try playback again.


When I try to play my Guitar Apprentice songs, instead of playback, I get error code #14. How do I fix this?
  

This error indicates that the program is having difficulty loading the movies. Please try one of the following:

Quicktime: If you do want to continue to use Quicktime as your player inside Guitar Apprentice, please update your Quicktime player and restart your computer. Then re-launch the Guitar Apprentice application and play your songs again.

Alternate Player: Guitar Apprentice offers an alternate playback engine that you can try if you have trouble using Quicktime for playback.

To activate the alternative player,

1) Click the "options" menu button above "My Stuff" and select "Use alternate player" from the drop-down list; (The new player will begin to download and install on your machine.)

2) Once you see "alternate player has been activated" the new player is ready to use.


When I play song levels or tips videos, there's no controller for the video. All I see is a black space underneath the movie. How do I fix this?
  

We now offer an alternate playback engine you can try if you have any trouble with Quicktime.

To activate the alternative player:

1) Click the "options" menu button above "My Stuff" and select "Use alternate player" from the drop-down list; (The new player will begin to download and install on your machine.) 2) Once you see "alternate player has been activated" the new player is ready to use.

Quicktime:
If you want to continue to use Quicktime, please follow the steps below to fix the problem:

1) Find the Guitar Apprentice shortcut icon on your Desktop;

2) Right-click on it and select "Properties";

3) In the "Properties" dialog box, click the "Compatibility" tab;

4) Check the box for "Run this program in compatibility mode for";

5) In the drop-down menu, select "Windows XP (Service Pack 2)" then re-launch the Guitar Apprentice application and play your song again.


Is there a faster way to transfer my Guitar Apprentice songs to a new computer than re-downloading them?
  

Yes! Just follow these steps:

Vista:
1) On your old computer, navigate to and open the folder: (your main hard drive)/Users/(user account)/AppData/Roaming/ LeapingBrain/catalog . (If you do not see your AppData folder, please click the "Organize" button and select "Folder and Search Options" and a new dialog window will appear. Under the View tab, please check "show hidden files and folders", and click "Apply");

2) Transfer all the folders found inside this "catalog" folder to the same location on your new computer : (your main hard drive)/Users/(user account)/AppData/Roaming folder/LeapingBrain/catalog (replace any contents if necessary);

3) Close folders and re-launch the Guitar Apprentice application on the new computer.

Windows XP:
1) On your old computer, go to: (your main hard drive)/Documents and Settings/(user account)/Application Data/LeapingBrain/catalog folder and open it. (If you do not see your Application Data folder, please click the "Tools" menu and select "Folder Options" and a new dialog window will appear. Under the View tab, please check "show hidden files and folders", and click Apply);

2) Transfer all folders found inside this "catalog" folder to the same location on your new computer: (your main hard drive)/Documents and Settings/(user account)/Application Data/LeapingBrain/catalog ;

3) Close folders and re-launch the Guitar Apprentice application on your new computer.

Mac OS X:
1) On your old computer, in a separate Finder window, navigate to your home folder/Library/Application Support/LeapingBrain/catalog and open the "catalog" folder;

2) Transfer all the folders found inside this "catalog" folder to the same location on your new computer: (home folder/Library/Application Support/LeapingBrain/catalog) and replace if necessary;

3) Close folders and re-launch the Guitar Apprentice application on the new computer.


Can I pay for song and subscriptions with PayPal?
  

Yes! Once your products are added to your cart, just click the "Check out with PayPal" button on the main screen or the "use PayPal" button on the payment screen. You will be taken to the PayPal website where you can securely log in to your PayPal account and authorize the purchase. Once you've verified payment through PayPal, you'll be returned to the final check out screen where you may need to fill in additional information. Then, just click "process order and start download" to complete your order.


I am getting an error that there's a problem installing the downloading component of the Guitar Apprentice application. How do I fix this?
  

Please follow these steps:

Vista:
1) On your computer, go to the: (your main hard drive)/Users/(user account)/ AppData/Roaming/LeapingBrain/catalog/FiDo folder and open it. (If you do not see your AppData folder, please click the "Organize" button and select "Folder and Search Options" and a new dialog window will appear. Under the "View" tab, please check "show hidden files and folders", and click "Apply".);

2) If you have a file called "curl.zip", then double-click this to extract the contents of the zip file inside the main FiDo folder;

3) Re-launch the Guitar Apprentice application and you should be fine downloading.

Windows XP:
1) On your computer, go to the: (your main hard drive)/Documents and Settings/(user account)/Application Data/LeapingBrain/catalog/FiDo folder and open it. (If you do not see your Application Data folder, please click the "Tools" menu and select "Folder Options" and a new dialog window will appear. Under the View tab, please check "show hidden files and folders", and click Apply.);

2) If you have a file called "curl.zip", then double-click this to extract the contents of the zip file in the main FiDo folder;

3) Re-launch the Guitar Apprentice application and downloads should work fine now.


I'm getting an error that I am not online, but I do have a connection. What does this mean?
  

This connection error may occur if the program is having trouble connecting to our database servers through your internet connection, which could be caused by firewalls or antivirus software. If you do have an active firewall or antivirus software, you may need to "allow" the Guitar Apprentice application from within your firewall or security software. If you still continue to have trouble, please contact: support@leapingbrain.com


How do I copy my media over to my iOS device?
  

To get set up:
1) Purchase the "MOD Mobile" app from the Apple App store and download to your device;

2) Make sure that you have the entire product downloaded to your computer's hard drive;

3) Make sure your iOS device is connected to the same WiFi network as your computer.

Then, follow these steps to copy:

1) In the Guitar Apprentice application on your computer, click the "options" button in the upper right and choose "Copy media to iOS device";

2) Launch MOD Mobile app on your iOS device;

3) Tap "COPY" in the app;

4) Type the IP address displayed in the device's MOD Mobile "Copy" screen into the box specified on transfer screen on your computer;

5) Click the "add to list" button next to each product you want to copy to your mobile device.

Here are some important notes:
**Your MOD Mobile app must remain in "COPY" mode throughout the transfer in order to complete correctly.
** You can delete individual levels or whole songs on your iOS device to free up space whenever you wish.
** If you have an Apple TV, you can wirelessly play Guitar Apprentice songs on your TV from your iOS device.
** Once you copy a product to an iOS device, refunds will not be available for those products.


I keep getting an error when trying to copy media to my iOS device. How do I fix this?
  

Try these steps:
1) Please double-check that you have your WiFi connection turned on.

2) Close the MOD Mobile app and re-launch it, and then tap the "COPY" button again.

3) Re-type the IP address from the MOD Mobile "COPY" screen into the specified box on the Guitar Apprentice transfer screen on your computer.


I don't see all of the songs or levels on my iOS device. What happened?
  

This could be a couple things. Check the following:

1) Make sure all the levels were downloaded before you transferred them to your device. You can do this by opening any song in the Guitar Apprentice application on your computer and clicking the "check for updates" button (bottom right). This will download any missing song levels. Then try copying the song to your iOS device again.


How many iOS devices can I copy my songs to?
  

Currently, there is a limit of two device registrations per song.


Can I transfer my Guitar Apprentice songs to my Android device?
  

We are currently working on an Android app that will allow this, but we do not yet have a timeline for release yet.


How do I cancel my subscription?
  

You may cancel at any time. Simply contact: support@leapingbrain.com


I don't see the transport/controls in the alternate player. Why not?
  

When using the alternate player, if you click the "fullscreen" button instead of pressing "F," the controls will still be available. However, if you click anywhere on the video screen, then the player will move in front of the controls window and "hide" the transport and controls. To see the controls again, press the "F" key to switch back to the regular player view and then click the "fullscreen" button again. We're currently working on an update to this player that will improve this.